Sutton Coldfield Painters & Decorators is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What we collect
When you use our quote or contact forms we collect your name, phone number, email address, postcode and any photos you choose to upload.
Why we collect it
We use this information only to respond to your enquiry, prepare a quote, arrange visits and carry out work you have asked us to do. Our lawful basis is taking steps at your request before entering into a contract.
How long we keep it
We keep enquiry data for 12 months, after which it is securely deleted unless you have become a customer and we need to retain records for legal or accounting reasons.
Sharing your data
We never sell your data. We only share it with service providers who help us run our website and forms, under appropriate safeguards.
Enquiry details and photos you send through our forms are processed by our customer-record provider and our file storage provider, and are kept only as long as needed to respond to you.
Your rights
You have the right to access the data we hold about you, to have it corrected, and to have it deleted. You may also object to processing or complain to the Information Commissioner's Office (ico.org.uk).
Cookies and analytics
We may use essential cookies to make the site work and, with your consent, analytics cookies (such as Google Analytics) to understand how visitors use the site. You can control cookies through your browser settings.
Contact
To exercise your rights or ask a question about this policy, contact us via the contact details on our Contact page.
